Frequently Asked Questions

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Find answers, learn how to use richie, and get the most out of your account.

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All Getting Started Payments Products Billing Account Troubleshooting

What is richie?

richie helps you create a simple, branded page to sell products, subscriptions, or services and get paid.

How fast can I get started?

A few minutes. Sign up, add your brand, and create your first product right away.

Do I need to connect payments to start?

No. You can set everything up for free. Connect payments when you’re ready to accept money.

What payments does richie support?

Go global from day one. Accept payments in 135+ currencies with automatic conversion built in, so customers can pay their way, wherever they are.

Can I sell products or services with richie?

Yes. Sell services, digital products, or subscriptions all from one simple, branded page.

How do I start accepting payments online?

Can I create subscription payments?

Yes. Set up recurring subscriptions with flexible pricing and billing intervals.

Do I need a website to use richie?

No. richie gives you a ready-to-use payment page, so you can start selling without building a website.

Can I track my payments and sales?

Yes. View your transactions, track payments, and manage refunds all in one place.

How can I accept payments as a service-based business?

richie makes it easy to accept payments for services like coaching, cleaning, consulting, and more. Create a payment page, share your link, and start getting paid.

Can I send payment links to customers?

Yes. Create a payment link and share it via email, text, social media, invoices, or your website. Customers get a direct, simple checkout experience — no website required on your end.

Can customers purchase more than one product at checkout?

Currently, customers can purchase one product or service at a time. If a customer would like to purchase multiple products, subscriptions, or services, they will need to complete a separate checkout for each item. We're actively working on future enhancements that will support multi-product checkout experiences.

Can I offer discounts or coupon codes?

Yes. richie allows you to create coupons using either a percentage discount or a fixed dollar amount. Examples: 20% off a product or subscription, or $10 off a service or digital product. Coupons can be applied to both one-time purchases and subscriptions.

How do subscription discounts work?

For subscription products, discounts apply only to the first billing cycle. For example, if a customer subscribes to a $50/month plan and uses a 20% off coupon, the first payment is $40 and future payments return to $50/month. This makes it easy to offer first-month promotions without permanently discounting your subscription.

How do discounts work for one-time products?

For one-time products and services, the discount applies to the entire purchase amount at checkout. The discounted price is shown to the customer before they complete payment.

How do I issue a refund?

Refunds can be managed directly from the Transactions page. Open Transactions, select the transaction, choose Refund Payment, and confirm the refund amount. The refund will be processed through your connected payment provider.

Where can I view refunds and refunded transactions?

Refunded payments remain visible in your Transactions page and are clearly marked with their refund status. This makes it easy to track customer refunds and payment activity.

Can customers manage their subscriptions online?

Yes. Customers can access their subscription details and manage their active subscriptions through the customer portal. Available options may include updating payment methods, reviewing billing information, and managing subscription status.

What happens when a subscription payment fails?

If a recurring subscription payment cannot be processed, your payment provider will attempt to collect payment based on its retry settings. Customers may be notified by the payment provider if additional action is required.

Do customers receive receipts after payment?

Yes. Customers receive a payment confirmation and receipt after completing a successful payment.

Can I create QR codes for payments?

Yes. Generate QR codes linked directly to your products, subscriptions, or payment pages. Customers can scan the code and complete payment from their mobile device.